About six months ago, Microsoft announced a joint partnership with Nortel to focus on the development of a series of products aimed at merging the VoIP and communications services of the two companies. In mid January came more details of the venture, indicating a serious attempt by Microsoft to break into the fast emerging market of VoIP for business.

Aimed to compete with high end providers such as Cisco and Avaya, the four year Innovative Communications Alliance aims to share intellectual property, research and development, sales and support teams of the companies.

Later this month, the companies plan to ship its debut product, the United Communications Integrated Branch, a branch office appliance integrating Nortel routing, firewall, and IP PBX technologies with Microsoft’s Office Communicator Server 2007 (OCS).

The companies are also working on full SIP compatibility between Exchange Server 2007 Unified Communications server and the Nortel IP PBX Communication Server 1000.

Nortel is also planning to boost its enterprise IP PBX platform this year to a capacity of 200,000 users with the CS2000 series, up from 10.000 available with the CS1000.

The trend in the VoIP enterprise community has been to go to Linux or UNIX based systems, meeting stringent requirements of 99.999% availability. The Windows Server and Exchange Server 2007’s new clustering abilities, along with ongoing R&D with Nortel concerning system resiliency should meet users reliability and up time requirements, according to Anoop Gupta, corporate VP of Microsoft’s unified communications group.

The four year plan is an ambitious one. First introducing small unified clients linking Microsoft messaging with Nortel hard and soft phones, followed by a transformation of the back end, and then going from separate server and PBX environments, to one unified platform utilizing Intel architecture, with common Windows software, development, and management tools.

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For years businesses have been forced to maintain two separate networks, the local area network for data, and a telephone network, or PBX, for their telecommunications needs.
 
Converging the two networks into one is not a new idea, and in fact has been around since the eighties. At first, the idea was to merge the data onto the voice network, or the circut switched telephone network.
 
With the widespread acceptance of the Internet Protocol in the nineties, and the subsequent boom of the World Wide Web and its infrastructure, the emergence of a technology converting the analog voice into digital packets and routing them over the internet came to fruition. This technology came to be known as Voice over Internet Protocol, or VoIP.

As a connectionless protocol, IP was not very well suited for time sensitive data such as video and voice. Tweaks had to be made, and came in the form of a suite of protocols known as Quality of Service, or QoS. QoS prioritizes time sensitive data packets, assuring that they arrive at their destination on time and in sequence. Consequently, the sound quality of voice traveling over the Internet has become as good as, if not better, than most well connected cell phone calls.

Today, the converged network has become a reality. Companies are realizing major cost savings by maintaining one network instead of two, and long distance and international toll charges compare extremely favorably to calls made over traditional telephone lines. Technological innovations in E-commerce such as voice enabled websites have become a reality thanks to the development of VoIP.

VoIP solutions for SMBs are varied and plentiful. Peer to peer VoIP providers like Skype allow anyone on the network to communicate worldwide for free. Software IP PBX solutions such as the open source Asterix can be downloaded and installed for free, and Internet phones exist that are themselves small computers, loaded with PBX software that allows them to join the network and configure themselves independently of human intervention. For more robust needs, hardware solutions such as Cisco’s CallManager can be loaded on an IOS router or a Linux server, handling up to 30,000 IP phones.

Such issues as security concern many SMBs today, and just like any IP network, it is imperative that network managers stay on top and well informed. Be that as it may, considering the advantages of voice over the Internet, technologists are working diligently to improve quality and security. As Voice over IP technology becomes more mainstream, converged networks will continue to proliferate.

Read the Article VoIP for Business: The Converged Network

 

VoIP provider Skype gets busy again adjusting its pricing strategy as it announces that it will reduce the per minute charge for international calls, and begin charging a small connection fee per call.

The new strategy is part of a larger new premium subscription plan called Skype Pro, to be introduced initially in Europe and rolled out worldwide throughout 2007.

Just late last year, Skype began offering SkypeOut for an annual fee of 29.95, allowing unlimited domestic calls to landlines and cell phones. The new Skype Pro plan will also reduce per minute international call charges, up to 65% to some countries.

Global dialing rates will be reduced to 0.017 Euro, and the connection fee is 0.039 Euro for calls to the Czech Republic (including Prague), Guam, Hungary (including Budapest), Israel (including Jerusalem), Luxembourg, Malaysia (including Kuala Lumpur), Puerto Rico and both Alaska and Hawaii in the United States. The unlimited calling plans in the U.S., Canada, and Britain do not include the connection fee for national calls.

If there’s one thing to be said about Skype, they are always looking for ways to to broaden their base, and make their product more appealing to the consumer. The drop in the per minute rate will make longer calls less expensive, and the small set up fee seems to indicate that this is the way they are being charged to connect to the land line networks.
 
Skype is a Peer to Peer VoiP communications network offering free in network video and voice calls, instant messaging, file transfers and conference calls. Premium services offer the ability to jump onto traditional phone networks for some of the cheapest rates in the industry.

Initially thought of as a headset type, computer soft phone, Skype has pushed to have its software imbedded into the handsets of several leading Internet phone and device manufactures, one of which being the Linksys iPhone, owned by tech giant Cisco. Altogether, there are about 150 Skype certified devices available to the consumer.

Billing themselves as the worlds largest Internet communications community, it is becoming clear that they are on their way to breaking out of the strictly peer to peer VoIP business, and into a mainstream, pure play VoIP company, offering calls worldwide at extremely low rates.

 

For people wanting to use VoIP telephony, one important consideration is the type of broadband connection to choose. Here is a rundown of the three most common options available to the residental consumer – cable modem, DSL, and the wireless network. “The most important factor in determining the quality of the call is the quality of the pipe.” 

While not absolutely necessary, a broadband Internet connection is what makes your Internet phone calls reliable, and understandable. VoIP uses a traffic engineering term called Quality of Service (QoS) that refers to the implementation of controls to ensure that delay sensitive IP packets are prioritized as they flow through the pipe. To forgo these controls would result in acoustic problems like jitter and echo, as well as dropped calls. Because a broadband pipe is much larger than a dial up connection, there is much more throughput capacity, or space, to allow us to prioritize.

There are basically three ways for the residential consumer to obtain a broadband Internet connection, from your cable television provider, your telephone company, or a wireless network. With these options becoming increasingly more wide spread, utilizing the Internet to route your phone calls has also become a viable and cost saving alternative to traditional landline telephony. Now the question becomes, which type of broadband service is best suited for voice over Internet protocol?

Read the entire article
Choosing a Broadband Connection for VoIP

 

 

On January 9th, Republican Senator Olympia Snowe and Democrat Byron Dorgan reintroduced the Internet Freedom Preservation Act to the Senate. Better known as the Net Neutrality Act, the bill was killed by the Senate last year in a vote split down party lines (Democrats yea, Republicans nay), with the exception of Senator Snowe. With the Democrats having a slight majority in the Senate, the bill certainly has a better chance this time around, but it still needs 60 votes to prevent a Republican filibuster.
 
The impetus for the bill started back in 2005, when broadband network executives began discussing the possibility of charging companies that use a high percentage of bandwidth. Most notably, in an interview with a Business Week, SBC chairman Ed Whitacre Jr (now AT&T CEO) stated: “How do you think they’re going to get to customers? Through a broadband pipe. Cable companies have them. We have them. Now what they would like to do is use my pipes free, but I ain’t going to let them do that because we have spent this capital and we have to have a return on it. So there’s going to have to be some mechanism for these people who use these pipes to pay for the portion they’re using. Why should they be allowed to use my pipes?” Continue reading »

 

The recent announcement by AT&T of the acquisition of Bell South has caused quite a stir in the region, conjuring up memories of a huge, unresponsive entity controlling every facet of our communication capabilities, and making us pay dearly for it. Along with the Bell South acquisition comes the swallowing of the Cingular cellular network, with over 58 million subscribers, into a vast monolithic conglomerate reminiscent of most of the last century.

But what do we really have to fear? Today’s AT&T is merely a shadow of it’s former self, and in fact is only a brand, with little in common with the AT&T of old. Why they would want to instill fear in the hearts of so many Americans is beyond me, but the plan is to phase out the Bell South and Cingular brands, rename everything to AT&T, and launch a fleet of vans with the dreaded AT&T globe logo to terrorize our local neighborhoods

The AT&T monopoly that we remember so well was forced by the Justice Department back in 1984 to split up into several smaller companies, resulting in the birth of the seven regional Baby Bells, and leaving AT&T itself as a mere long distance phone company.

What followed in the late 1990’s was a consolidation of the industry if you will, with one of the players being the local baby bell Southwestern Bell Corp, based in Texas. As this regional bell began buying out its competition, local phone companies the likes of PacBell and Ameritech succumbed to the pressure. This melding in the industry resulted in the birth of the company known as SBC.

In 2000, SBC and the regional phone company Bell South enter into a joint venture to combine their cellular networks, calling the new company Cingular Wireless. The next year, a bloated AT&T decides to trim down by spinning off its wireless division, which becomes AT&T Wireless. In 2004, Cingular (jointly owned by SBC and Bell South) acquires AT&T Wireless for $41 billion, while its former parent, AT&T, retains the right to the AT&T Wireless brand name.

Fast forward to 2005, SBC buys out AT&T for a mere $16 billion, and thus the rights to the AT&T Wireless name. After some careful consideration, (yea, right) SBC changes its name to AT&T.

Which brings us full circle. The new AT&T (SBC) buys Bell South (and thus the remaining interest in Cingular) and is now planning to launch a marketing campaign to erase the Bell South and Cingular names, and replace them with the well known brand AT&T.

So what just happened here? To recap, Moms’ kids are kicked out into the real world. One of the siblings eats its neighbors and its other siblings, and then gobbles up the aging and decrepit mom. The sibling, now middle aged, changes its name to its mothers in an attempt to cover up the loss of the mother, and to use Ma’s name to lure in more food.

Will it work? Maybe. After all, you are what you eat!

 

Incoming search terms:

  • Southwestern Bell gobbles up Baby Bells

 

The announcement last week of the new Apple iPhone spurred tech mogul Cisco to initiate a lawsuit against Apple for trademark infringement. Cisco gained the rights to the term iPhone in 2000 with the purchase of Infogear of Redwood City, Ca. With all the fuss about who has the right to use the term iPhone, we thought we should at least check out the original product, the Linksys iPhone, which made its debut last December.

The Linksys iPhone is actually a family of internet phones that range in cost from about $60 to $160, and are pre loaded with Skype software, or in the case of the CIT310 model, Yahoo Messenger with voice. Most of the models are dual mode, allowing both Internet calls and regular land line calls.
the Linksys iPhone for Skype
The phones themselves are full featured cordless phones that support caller ID, call waiting, and a speaker phone, and have a digital display on the handset. The base for the phones have a USB port for a connection to your PC, and only the top model CIT400 does not require a computer, but you still must have a broadband connection.

Not wanting to compare apples to oranges (pun), the Linksys iPhone is an Internet phone in the truest sense, designed for use with the voip peer to peer network of Skype or Yahoo Messenger. The Apple iPhone on the other hand, at $500 and $600 is by far the smarter phone, but as of yet, no one really knows how Cingular plans to handle its Wi-Fi capabilities.

 

 

A lot has been said since Steve Jobs introduced Apple’s new iPhone at MacWorld in San Francisco last Tuesday. Shortly after the announcement, tech giant Cisco announced it was suing Apple for trademark infringement on the term iPhone. It seems that Cisco owned Linksys debuted its own iPhone in December, and Cisco has owned the trademark for iPhone since 2000. With both companies having plenty of deep pockets, the ensuing battle promises to have no quick resolution and will for sure make plenty of lawyers rich.

The long awaited Apple iPhone is actually three products in one, an iPod music player, a mobile phone, and an Internet communications device. It has a 3.5 inch multi-touch screen (fingers, not stylus), 4 or 8 GB of storage ($499 – $599 respectively), and is based on the OS-X operating system (not as open source as one might expect). Battery life allows for five hours of talking, surfing, and video watching, and up to 16 hours of music for your listening pleasure.

On the phone side, Cingular will provide the service featuring quad-band, GSM, EDGE, Bluetooth 2.0, and purportedly some relatively seamless Wi-Fi Internet integration. Additionally, as with most cell phones these days, the iPhone houses a camera with a more than ample 2.0 megapixels.

Internet services are brought to you by the Safari Web Browser, with the ability to connect to any web based email client, such as Yahoo, Gmail, Hotmail and the web based MS Exchange. Several widgets are incorporated into the iPhone, as well as support for Google Maps. Web pages are shown as they are meant to be seen, with full support for images and graphics.

With smart phones becoming the norm, the trend is to cram more and more functions into one device. Music and video, full service web browsing and email, cameras, and cell to VoIP phone services – the Apple iPhone promises to be a major player in the shape of things to come.

Apple plans to start shipping the iPhone in June, pending FCC approval. 

 

 

Businesses have for some time now been utilizing Voice over IP Telephony through the building of Converged Networks. As VoIP technology matures and the network pipe grows ever larger, LANs that existed primarily for data transmission are being converted to handle all types of media based on the Internet Protocol. With a well established infrastructure of fiber optic trunk lines, Wide Area Networks can carry much more traffic at much higher speeds than they could have in the early nineties. The next step in the evolution of networking for businesses large and small is one network that handles transmissions of data, video, and voice. The Converged Network.

The same can now be said for the modern residential household. As more of us are building our own local area networks at home to connect our family members to each others data and appliances, broadband connections to the outside world have expanded our pipe to the Internet, giving us plenty of bandwidth to consider converging our home network with VoIP.

But why switch?  When one considers the services and costs offered by VoIP providers compared to traditional telephone companies, the reasons are compelling.

First and foremost, the financial savings of talking on the Internet, as opposed to using the Telco’s copper lines, can be significant. In some cases up to 60%. This is best illustrated with long distance calls. As calls are routed over the Internet, they will indeed eventually be switched over to landlines, but not until they reach their destinations local switching station. To the telephone company, this looks like a local call and is thus free.

Pretty much all VoIP service providers offer free calls within the U.S. and Canada, with some including Puerto Rico and even certain destinations in Europe. International rates are significantly lower than Telco rates and many destinations are as low as 1 or 2 cents a minute. Rates may jump when crossing over to a cell phone network, but are still the lowest to be had.

Different countries handle VoIP calls and rates differently. Panama taxes VoIP calls as do many other countries that have a nationalized telecommunications industry. Even so, International VoIP rates have never been as low. It’s just much more cost efficient to route calls over the Internet.

Much like the cell phone industry, most pure play VoIP providers such as Vonage or Packet8 offer various calling plans to suit your individual needs. NetZero offers one of the lowest plans with 100 minutes for $3.95 a month. Vonage has a 500 minute plan for about $15 and Packet8 has unlimited minutes for $20. Even the cell phone companies with their free in network calls can’t compete price wise.

Services provided by Vonage and others compare favorably to local phone companies. Voice mail, call waiting, caller ID, call forwarding, and 3-way calling are standard features with most providers, whereas a local phone company may bundle these features and charge for them. Local number porting allows you to transfer your existing phone number in most cases and premium features such as multiple phone numbers and toll free 800 numbers can be had for around $5 a month.

Some services not offered by the phone companies are the Virtual Phone Number, allowing you to have numbers in different area codes, and Voice Mail to E mail which lets you check your messages from a computer. In fact, many providers offer a soft phone – a software application that turns your laptop, PC or MAC, into a video/telecommunications center.

Voice over IP Telephony may not be for everybody. There are some disadvantages that we cover in the post “Things to Consider Before Switching“. But if you are tired of $80 dollar phone bills and being nickled and dimed for every little add on, then VoIP is definitely a new consumer technology that you should look into.

Visit our website VoIP-Facts.net for more about Voice over IP Telephony.

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While Voice over IP Telephony has proven to be a viable and cost saving alternative to the traditional Telco’s for the small business community, there are some drawbacks that the residential consumer should consider before making the switch.

Power Outages

Because your VoIP service utilizes a broadband connection and the hardware plugs into the wall, if a power outage should occur, you would have no telephone service. If you are using a cable modem and your ISP experiences an outage, you would also have no phone service. However, many VoIP providers offer call forwarding at no extra charge, thus allowing the call to be automatically forwarded to your cell phone.

In the case of extreme disaster situations, i.e. a hurricane or tsunami, even cell phone service could be disrupted, but so probably would traditional landline telephone service.

Emergency Services

Most networks, including your broadband Internet service provider, employ the DHCP protocol, dispersing dynamic IP addresses to the nodes on the network. While your IP address will usually remain the same when you are online, if you turn off your computer for any amount of time, your address will more than likely change. It is for this reason that makes it difficult to pin down devices on a network to a specific geographic location.

The most serious drawback of VoIP in the household is that your service provider may not be able to map emergency service calls such as 911 to your physical address, or to properly route the call to your local call center. Indeed, so serious is this matter that the FCC has mandated that service provider’s deal with it by implementing Enhanced 911, and they are doing so in their own ways.

Cable and telephone companies usually deal with fixed residences and know your address already, making it easier to comply with the FCC’s mandate. The pure play providers, such as Vonage or Packet8, provide the consumer with the ability to have phone numbers in different area codes, and deal with a much more mobile road warrior type of consumer. An advantage of the nature of VoIP prized by many.

The pure plays could just pay to connect to the already established local phone companies 911 systems, but many have balked, preferring to develop their own E911 technology. For now, most providers do offer 911 services to fixed addresses by having the customer activate 911 at sign up.

Local Listings

If you choose a pure play provider for your residential VoIP, more than likely, you will not be listed in your local white pages, but check to be sure. Of course, if you choose your local phone company as your provider, you will be. Check with your cable company if you are considering them as your provider to see if you will be listed in your local white pages.

There are many white page directories on the internet – not the same thing, but an option nevertheless.

The yellow pages are a paid directory, so if you have a business, you still can exercise this option.
Faxing with VoIP

Faxing a document involves scanning it, converting the data into sound, and transmitting the sounds over a copper telephone line to their destination. Sounds do not travel well over the internet. In IP telephony, the standard T.38 was developed to convert the fax sound into sendable data, much like VoIP converts the human voice. Another standard called T37 can send faxes as either an email attachment or a remote printout using the Internet Printing Protocol. Many providers offer a separate fax line for an extra charge.

Choosing VoIP over traditional telephone services has its pros and cons just like anything else. It is up to the consumer to weigh the advantages and disadvantages, and to come to a conclusion with eyes wide open.

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