VoIP systems offer a whole lot of benefits worth taking advantage of, including:
Price. VoIP systems run off the internet, which means you won’t need to pay extra money for a costly hardline phone connection. VoIP systems routinely cost 40% less for local calls and 90% less for international calls.
Flexibility. VoIP systems aren’t locked into a single physical location, and they allow a range of unique telephony solutions such as easily established multi-user conference calls and video chats.
Easy Call Management. VoIP systems make recording phone calls, setting up queues, and generally managing all of the extensions within a system extremely easy to manage.
Hardware Options. VoIP systems can work with traditional telephone hardware as well as computers (ranging from laptops to desktops to tablet devices).
These benefits represent only a fraction of the positive developments you will experience when you make the transition to VoIP. Assuming, of course, you sign up with the right VoIP provider.
Warning Signs You’ve Discovered a Bad VoIP Provider
There are a few ways you can make sure your potential VoIP provider is the kind of company you want to work with:
Ask them for references and follow up on those references. If a VoIP provider won’t give you references it means they don’t have a positive track record with former or current clients- a sure sign they aren’t going to deliver the quality experience you need.
Ask for a demo. Not every VoIP provider can give you a demo or a trial for their service. It depends a lot on how many adjustments or additions they need to make to your organization’s infrastructure to hook you up. But if it’s possible, it’s always a good idea to try before you buy.
Ask them about the hosting solution they use. Make sure the company doesn’t experience regular downtime or power outages, and make sure the company has a well-defined backup plan for getting your communication services up and running as quickly as possible in the event of an unexpected outage.
Ask them about the security they bundle into their VoIP services. Contrary to popular belief, VoIP solutions aren’t necessarily less secure than hardline phone services. Yes, VoIP phone calls occur over the internet, and yes, an open internet connection is easy to hack, but good VoIP providers will protect your connectivity with high-end security protocols, such as those used to protect password inputs and payment details on merchant sites. If a protocol is secure enough to entrust with your bank account information, it should be secure enough to entrust with your organization’s phone calls.
Ask if they provide speed tests and quality tests for their clients. It’s always a good idea to know if your current infrastructure, or the improved infrastructure they request, is going to be powerful enough to actually handle the VoIP services you’re eyeing.
Ask them how quickly they troubleshoot problems. Multinational VoIP providers who handle everything remotely often have a difficult time solving problems in a fast and efficient manner. Nationally, and especially locally, based providers tend to offer speedier and higher quality service when things go wrong.